The answers to the
Frequently Asked Questions
Find quick answers to common questions about bookings, payments, and services at Villas Reynoso. If you don’t find what you need, feel free to contact us, we’re happy to help.
Yes, instant bookings are available for most of our apartments. If an instant booking isn’t possible, we’ll confirm your reservation manually within a few hours.
We accept major credit and debit cards, bank transfers, and PayPal. For local guests, we may also accept cash upon arrival with prior confirmation.
If you made your reservation directly through our website, please contact us and we’ll help you update or remove your payment method safely.
The booking process usually takes just a few minutes. Once you submit your reservation request, you’ll receive a confirmation email shortly after, depending on availability.
You can cancel your booking by contacting us directly through email or WhatsApp. Please review our cancellation policy in your booking confirmation for details about applicable timeframes or fees.
You can reach us through our Contact Form, WhatsApp, or by emailing us at hello@villasreynoso.com. We’ll respond as soon as possible.
Yes, we can arrange airport pick-up and drop-off services upon request. Please let us know your travel details in advance so we can assist you.
Breakfast is not included, but all our apartments have fully equipped kitchens so you can prepare your own meals comfortably. There are also several cafés and restaurants nearby offering delicious local options.
We love animals, but unfortunately, pets are not allowed in our apartments to maintain cleanliness and comfort for all guests.
Yes, all our apartments include free high-speed Wi-Fi, so you can stay connected during your stay.
Yes, we offer free private parking for our guests. Please let us know in advance if you’ll be arriving with a vehicle so we can reserve a spot for you.
Villas Reynoso is conveniently located just a few minutes from Playita Beach and Las Galeras Beach, two of the most beautiful beaches in Samaná.
Yes, we welcome long-term guests. Discounts may be available for extended stays, please contact us directly for personalized rates.
Check-in is after 2:00 PM and check-out before noon. Early check-in or late check-out may be possible depending on availability. Please contact us in advance to arrange it.
Our Airbnb reviews speak for themselves, showing how much we care about making you feel at home, because you can count on us to live the best experience in Samaná.